Privacy Policy

Effective date: July 14, 2026

Clarv respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Clarv collects, uses, stores, shares, and protects information when you visit clarv.site, create an account, connect your calendar, record or import a meeting, or otherwise use Clarv’s website, application, and related services.

In this Privacy Policy, these are collectively referred to as the “Services.”

By using Clarv, you acknowledge that you have read this Privacy Policy.

1. Who We Are

Clarv is an AI-powered meeting assistant operated by Inglow Ltd, a company registered in the United Kingdom.

Clarv helps users record meetings and generate transcripts, summaries, notes, action items, and other AI-powered meeting insights.

For the purposes of applicable privacy and data-protection laws, the data controller is:

Inglow Ltd
167–169 Great Portland Street
5th Floor
London, W1W 5PF
United Kingdom

Email: support@clarv.site
Website: clarv.site

In this Privacy Policy, “Clarv,” “Inglow Ltd,” “we,” “us,” and “our” refer to Inglow Ltd as the operator of the Clarv Services.

2. Scope of This Privacy Policy

This Privacy Policy applies to:

• The Clarv website at clarv.site.
• The Clarv web application.
• Clarv’s meeting-recording and transcription functionality.
• Clarv’s Google Calendar integration.
• Google authentication used to access Clarv.
• AI-generated meeting summaries and insights.
• Emails and notifications sent through Clarv.
• Communications with our support team.
• Surveys, interviews, waitlists, and other interactions with Clarv.

This Privacy Policy does not apply to third-party websites, applications, meeting platforms, or services that Clarv does not control.

Third-party services have their own terms and privacy policies.

3. Our Role When Processing Information

Depending on how Clarv is used, Inglow Ltd may act as either a data controller or a data processor.

When we act as a data controller

We generally act as a data controller when we determine how and why we process information relating to:

• Clarv user accounts.
• Authentication.
• Website visitors.
• Billing and subscriptions.
• Security and fraud prevention.
• Customer support.
• Service communications.
• Marketing communications.

When we act as a data processor

When an individual or organization uses Clarv to record and process meetings, that user or organization may be the data controller for the meeting content.

In these circumstances, Inglow Ltd may process meeting content on behalf of the user or organization as a data processor.

The user or organization controlling the meeting is responsible for:

• Having a lawful basis to record and process the meeting.
• Informing meeting participants.
• Obtaining any consent required by applicable law.
• Responding to privacy requests relating to the meeting.
• Ensuring that the meeting content is processed lawfully.

4. Information We Collect

4.1 Account information

When you create, access, or manage a Clarv account, we may collect:

• Your name.
• Email address.
• Profile image.
• Authentication identifiers.
• Workspace name.
• Workspace image.
• Job function, department, or role.
• Account preferences.
• Notification preferences.
• Workspace membership.
• Workspace roles and permissions.
• The date your account was created.
• The date you last accessed Clarv.

If you sign in using Google, we receive the account information that Google allows you to share through the authorization screen.

Clarv does not receive or store your Google password.

4.2 Google Calendar information

When you connect Google Calendar, Clarv may access the calendar information you authorize us to access.

This may include:

• Calendar event titles.
• Event descriptions.
• Meeting dates and times.
• Meeting links.
• Event organizer information.
• Participant names.
• Participant email addresses.
• Calendar identifiers.
• Recurring-event information.
• Whether a meeting has been cancelled or changed.
• Information needed to determine whether a meeting should be recorded.

We use this information to:

• Display upcoming meetings.
• Identify supported meeting links.
• Schedule Clarv’s recording assistant.
• Automatically join meetings when you enable that option.
• Associate completed recordings with calendar events.
• Display meeting participants.
• Send meeting-related notifications.
• Keep meeting information synchronized with your calendar.

Clarv does not access the contents of your Gmail inbox.

Clarv stores synchronized Calendar event metadata and encrypted authorization credentials only as needed to provide the connected-calendar features. Disconnecting Google Calendar removes the connection credentials and Google-imported Calendar cache from Clarv; separately created recordings remain available until they are deleted through Clarv.

Clarv does not use information received from Google Workspace APIs to train generalized artificial-intelligence or machine-learning models.

You may disconnect your Google account through Clarv or through your Google account’s permissions settings.

Clarv’s use and transfer of information received from Google APIs complies with the Google API Services User Data Policy, including its Limited Use requirements.

4.3 Meeting content

When Clarv is used to record, import, or process a meeting, we may collect and process:

• Audio recordings.
• Video recordings.
• Screen-sharing content.
• Meeting transcripts.
• Speaker names and labels.
• Meeting titles.
• Meeting dates and times.
• Meeting links.
• Meeting-platform information.
• Meeting-participant information.
• Notes created by users.
• AI-generated summaries.
• Action items.
• Key decisions.
• Topics discussed.
• Questions submitted to Clarv’s AI assistant.
• AI-generated responses.
• Files or content uploaded to a meeting.
• Sharing and access settings.
• Meeting collections and organizational labels.

Meeting content may include personal information about Clarv users, invited participants, and other people who appear in or are discussed during the meeting.

4.4 Meeting-participant information

Clarv may process information about people who do not have Clarv accounts when they participate in a recorded meeting.

This information may include:

• Name.
• Email address.
• Profile image.
• Voice.
• Video image.
• Statements made during the meeting.
• Meeting attendance.
• Meeting-participation information.
• Information contained in the transcript.
• Information included in AI-generated summaries.
• Assigned action items.

We may use participant email addresses to:

• Identify meeting participants.
• Control access to a meeting.
• Share a recording when authorized.
• Send a meeting recap when the Clarv user enables that option.
• Associate previous meetings with an account if the participant later creates a Clarv account.

4.5 Usage and device information

When you use Clarv, our hosting, authentication, and security infrastructure may automatically process limited technical information needed to deliver and protect the Services, such as:

• IP address.
• Browser and device information sent with a request.
• Operating system.
• Language settings.
• Requested page or endpoint.
• Dates and times of access.
• Application-performance information.
• Error and diagnostic information.
• Authentication and security logs.

We use this information to operate, secure, troubleshoot, and maintain Clarv.

Clarv does not currently use Google Analytics or another separate product-analytics service, and we do not currently set non-essential analytics or advertising cookies.

4.6 Support and communications

When you contact us, we may collect:

• Your name.
• Email address.
• The contents of your message.
• Support-request details.
• Screenshots you provide.
• Files you provide.
• Relevant account information.
• Relevant meeting identifiers.
• Technical and diagnostic information.
• Feedback.
• Survey answers.
• Interview responses.

We use this information to respond to you, investigate problems, and improve Clarv.

Please avoid including unnecessary sensitive information in support messages.

4.7 Payment information

Clarv does not currently use a payment processor.

If Clarv introduces paid subscriptions, this Privacy Policy will be updated to explain what billing information is collected and which payment provider processes it.

5. How We Use Personal Information

We may use personal information to:

• Create and manage Clarv accounts.
• Authenticate users.
• Provide access to the Clarv application.
• Connect and synchronize Google Calendar.
• Display upcoming meetings.
• Schedule meeting recordings.
• Operate Clarv’s meeting-recording assistant.
• Record supported online meetings.
• Generate transcripts.
• Generate meeting summaries.
• Identify action items and decisions.
• Generate notes and meeting insights.
• Provide AI-powered questions and answers.
• Search across meeting content.
• Organize meetings into workspaces and collections.
• Allow users to share recordings.
• Control access to meeting content.
• Send meeting recaps when enabled by the user.
• Send service and security notifications.
• Allow users to export recordings and meeting content.
• Respond to support requests.
• Diagnose technical problems.
• Monitor application performance.
• Protect Clarv against fraud, misuse, and security threats.
• Understand how the Services are used.
• Improve existing features.
• Develop new features.
• Comply with applicable laws.
• Enforce our agreements and policies.
• Establish, exercise, or defend legal claims.

Clarv does not sell meeting recordings, transcripts, or personal information.

Clarv does not use meeting content for targeted advertising.

6. Legal Bases for Processing

Where the UK General Data Protection Regulation, European General Data Protection Regulation, or similar laws apply, we rely on one or more of the following legal bases.

6.1 Performance of a contract

We process information when necessary to provide the Services requested by you.

This includes processing required to:

• Create your account.
• Authenticate you.
• Connect your calendar.
• Record meetings.
• Generate transcripts and summaries.
• Provide AI-powered meeting features.
• Store and display your meeting content.
• Share content according to your instructions.
• Export your information.
• Provide customer support.

6.2 Legitimate interests

We may process information where necessary for our legitimate interests or those of another party.

These interests may include:

• Securing Clarv.
• Preventing fraud and misuse.
• Maintaining the reliability of the Services.
• Diagnosing errors.
• Improving product performance.
• Understanding how Clarv is used.
• Providing customer support.
• Developing new features.
• Maintaining appropriate business records.
• Protecting our legal rights.

We consider the potential impact on your rights before relying on legitimate interests.

6.3 Consent

We may rely on your consent for:

• Optional marketing communications.
• Connecting certain third-party integrations.
• Processing where applicable law specifically requires consent.

You may withdraw your consent at any time.

Withdrawal does not affect processing that occurred before you withdrew consent.

6.4 Legal obligations

We may process personal information when necessary to:

• Comply with applicable laws.
• Respond to valid legal requests.
• Comply with tax or accounting obligations.
• Investigate security incidents.
• Protect the rights and safety of users and others.

7. Meeting Recording and Participant Consent

Meeting organizers and Clarv users are responsible for complying with all laws and requirements that apply to meeting recording and transcription.

Before recording a meeting, you must:

• Inform participants that the meeting will be recorded or transcribed.
• Explain how the recording may be used.
• Obtain any consent required by applicable law.
• Respect participants who do not want to be recorded.
• Avoid recording meetings without proper authorization.
• Ensure that you have a lawful basis for processing the meeting content.

Recording-consent laws vary depending on the country, state, location, meeting platform, and circumstances.

Clarv does not determine whether you have obtained legally sufficient consent.

Clarv may provide recording notices or visible recording assistants, but these features do not replace your responsibility to comply with applicable laws.

You must not use Clarv to secretly or unlawfully record a meeting.

8. Artificial Intelligence Processing

Clarv uses OpenAI to provide AI-powered features.

These features may include:

• Meeting summaries.
• Transcript analysis.
• Action-item extraction.
• Topic identification.
• Decision identification.
• Questions and answers about meetings.
• Search across meeting content.
• Other generated insights.

To provide these features, Clarv may send relevant portions of meeting transcripts, notes, meeting metadata, and user instructions to OpenAI.

Clarv sends only the information reasonably necessary to provide the requested feature.

Clarv does not use customer meeting recordings, transcripts, notes, files, or other meeting content to train Clarv’s own general-purpose artificial-intelligence models.

When OpenAI’s API is used, meeting content is processed according to OpenAI’s applicable API and business-data terms.

AI-generated content may be incomplete, inaccurate, or misleading.

Users should review important summaries, decisions, action items, and other AI-generated output before relying on or sharing it.

Clarv should not be used as a substitute for professional legal, medical, financial, or other specialized advice.

9. Service Providers and Subprocessors

We use third-party providers to operate and deliver Clarv.

These providers may process personal information only as needed to provide services to us and according to their applicable contractual obligations.

Our current providers include:

We may update this list if we add, replace, or remove a material service provider.

We do not currently use:

• PostHog.
• Sentry.
• Stripe.

10. How We Share Information

We may share personal information in the following circumstances.

10.1 Service providers

We share information with service providers where necessary to operate Clarv.

For example:

• Recall.ai processes and stores meeting recordings and transcripts.
• OpenAI processes relevant meeting content to provide AI features.
• Supabase provides database and authentication infrastructure.
• Vercel hosts the Clarv website and application.
• Google provides authentication and Calendar integration.
• Resend sends transactional and meeting-related emails.

10.2 Workspace administrators

If you use Clarv through a workspace, workspace administrators may be able to:

• Manage workspace membership.
• Assign roles.
• Manage permissions.
• Remove members.
• Control access to workspace content.
• Manage workspace settings.

Access to individual meetings depends on the meeting’s sharing and permission settings.

10.3 Authorized users and meeting participants

Meeting content may be shared with:

• The person who recorded the meeting.
• Users who have been given access.
• Workspace members with appropriate permissions.
• Participants selected by the meeting owner.
• People who receive a shared meeting link.
• Participants who receive a recap email when that option is enabled.

The Clarv user controls whether recap emails are sent to:

• The Clarv user only.
• Meeting participants.
• No recipients.

10.4 Legal and safety reasons

We may disclose information when reasonably necessary to:

• Comply with applicable law.
• Respond to a court order.
• Respond to valid legal process.
• Protect the safety of Clarv users or others.
• Investigate fraud or abuse.
• Investigate security incidents.
• Protect Clarv’s rights and property.
• Enforce our Terms of Service.

10.5 Business transfers

If Inglow Ltd is involved in a merger, acquisition, financing, restructuring, bankruptcy, or sale of assets, personal information may be disclosed or transferred as part of that transaction.

Where appropriate, we will take reasonable steps to ensure that the recipient continues to protect personal information.

10.6 With your direction or consent

We may share information when you:

• Share a meeting.
• Invite a workspace member.
• Enable an integration.
• Select recap recipients.
• Export content.
• Direct us to disclose information.
• Otherwise provide your consent.

11. Recording Storage and Retention

Clarv uses Recall.ai to record, process, and store meeting recordings and transcripts.

11.1 Meeting recordings

Recall.ai-hosted audio, video, and associated recording media remain available only until the earliest of:

• The recording’s provider retention-expiry date;
• The user permanently deletes the individual recording; or
• The user deletes their Clarv account, where that account controls the content.

The provider retention period may be fixed or changed by the applicable Recall.ai service configuration. Clarv records the reported retention-expiry date and stops making the recording available when it expires. Clarv does not promise indefinite retention of provider-hosted recording media.

Clarv-hosted meeting metadata, imported transcript text, summaries, notes, action items, and AI-chat content may remain after the provider-hosted recording expires, until they are deleted through Clarv or the account is deleted, subject to shared-workspace control and the limited exceptions below.

11.2 Permanently deleting an individual recording

When an authorized user permanently deletes a recording:

• The associated recording is deleted from Recall.ai’s storage.
• The imported transcript is deleted from Clarv.
• Generated summaries, notes, key moments, and action items are deleted.
• Associated AI-chat content, shares, and access records are deleted.
• The recording and its generated content are no longer available through Clarv.
• Clarv retains only a limited meeting tombstone and basic metadata needed to prevent a synchronized calendar event from recreating the deleted content and to maintain service integrity.

Deletion is intended to be permanent.

11.3 Account deletion

Users can follow the step-by-step instructions on Clarv’s Account Deletion page to permanently delete their account in the application or request deletion from support.

When a user deletes their Clarv account, Clarv deletes:

• Account information.
• Workspace information controlled solely by that user, where applicable.
• Calendar-connection information.
• Authentication information held by Clarv.
• Meeting recordings.
• Audio and video files.
• Transcripts.
• Summaries.
• Notes.
• Action items.
• AI-chat history.
• User-created collections.
• Sharing and permission records.
• Other content associated solely with the account.

Content belonging to a shared workspace may remain where another authorized workspace owner or administrator controls that content.

11.4 Backups

Clarv does not intentionally maintain separate long-term backups of deleted meeting content.

When content is deleted through Clarv, deletion requests are applied to Clarv’s database and relevant storage provider.

Some service providers may retain limited technical copies temporarily where required for security, fraud prevention, legal compliance, or the operation of their infrastructure.

11.5 Account and security records

We may retain limited records after account deletion where necessary to:

• Comply with legal obligations.
• Prevent fraud or abuse.
• Resolve disputes.
• Enforce agreements.
• Establish or defend legal claims.
• Document that a deletion request was completed.

These records will not include meeting recordings unless their retention is legally required.

11.6 Support communications

Support communications may be retained for as long as reasonably necessary to:

• Respond to the request.
• Maintain support records.
• Investigate recurring problems.
• Protect our legal rights.

12. Data Export

Clarv allows users to export available meeting content.

Depending on the feature and format available, exported content may include:

• Meeting recordings.
• Audio or video files.
• Transcripts.
• Summaries.
• Notes.
• Action items.
• Other meeting information.

Users should export important content before deleting a meeting or account.

Once content has been permanently deleted, Clarv may not be able to recover it.

13. Email Communications

Clarv uses Resend to deliver transactional emails.

These emails may include:

• Email-address verification.
• Sign-in or authentication messages.
• Meeting reminders.
• Recording-status notifications.
• Meeting recaps.
• Workspace invitations.
• Sharing notifications.
• Account-security notices.
• Product and service updates.
• Support responses.

Meeting recap emails are sent according to the user’s selected settings.

Users may choose to send recaps:

• Only to themselves.
• To selected or eligible meeting participants.
• To no recipients.

Operational and security emails may still be sent even when promotional communications are disabled.

14. Cookies and Similar Technologies

Clarv currently uses essential cookies needed to provide the Services. These include cookies used to:

• Create, maintain, and refresh authenticated sessions.
• Keep track of the active workspace.
• Protect the Google authorization flow against cross-site request forgery.
• Maintain security.

Clarv does not currently use non-essential analytics or advertising cookies and therefore does not currently provide a separate Clarv cookie-preference control.

You can block or delete cookies through your browser settings.

Blocking essential cookies may prevent some Clarv features from working correctly.

15. Data Security

We use reasonable technical and organizational measures designed to protect personal information.

These measures may include:

• Encryption of data in transit.
• Secure authentication.
• Access controls.
• Restricted administrative access.
• Secure cloud infrastructure.
• Logging and monitoring.
• Vendor access restrictions.
• Software updates.
• Security reviews.
• Principle-of-least-privilege access.
• Procedures for responding to security incidents.

Access to meeting content is limited to:

• Authorized Clarv users.
• Users with whom the content has been shared.
• Authorized service providers.
• Authorized Inglow Ltd personnel who require access for security, support, or operational purposes.

No online service can guarantee absolute security.

You are responsible for:

• Protecting your login credentials.
• Using a secure email account.
• Preventing unauthorized access to your device.
• Reviewing meeting-sharing permissions.
• Promptly notifying us of suspected account compromise.

Security concerns may be reported to:

support@clarv.site

16. International Data Transfers

Inglow Ltd is based in the United Kingdom.

Some Clarv service providers operate infrastructure in the United Kingdom, European Economic Area, United States, and other countries.

As a result, personal information may be processed outside the country in which you live.

Where required by applicable law, we use appropriate safeguards for international transfers.

These may include:

• UK international data-transfer agreements.
• UK addenda to standard contractual clauses.
• European Commission Standard Contractual Clauses.
• Adequacy regulations or decisions.
• Contractual data-protection obligations.
• Technical and organizational safeguards.

Different countries may have different privacy and data-protection laws.

17. Your Privacy Rights

Depending on your location and applicable law, you may have the following rights.

17.1 Right to access

You may request confirmation of whether we process your personal information and request a copy of that information.

17.2 Right to correction

You may ask us to correct incomplete or inaccurate personal information.

Some account information can be updated directly within Clarv.

17.3 Right to deletion

You may ask us to delete your personal information.

You may also delete individual meetings or your account through the available Clarv controls.

Deletion rights may be limited where we are legally required to retain information.

17.4 Right to restrict processing

You may ask us to restrict how we process your personal information in certain circumstances.

17.5 Right to object

You may object to processing based on legitimate interests in certain circumstances.

17.6 Right to data portability

You may request personal information you provided to us in a structured, commonly used, and machine-readable format where the right applies.

Clarv also provides tools for exporting available meeting content.

17.7 Right to withdraw consent

Where processing is based on consent, you may withdraw your consent at any time.

Withdrawal does not affect the lawfulness of processing completed before consent was withdrawn.

17.8 Rights relating to automated decision-making

You may have rights relating to decisions made solely through automated processing that produce legal or similarly significant effects.

Clarv’s meeting summaries and insights are intended to assist users and are not designed to make legally binding decisions about individuals.

17.9 Right to complain

You have the right to raise concerns with a relevant data-protection authority.

To exercise a privacy right, contact:

support@clarv.site

We may request information reasonably necessary to:

• Verify your identity.
• Confirm your account.
• Locate the relevant information.
• Verify your authority to act for another person.

If Clarv processes meeting content on behalf of an organization, we may refer your request to that organization.

18. Complaints and the UK Supervisory Authority

Please contact us first if you have concerns about how we process your personal information.

Email: support@clarv.site

You may also have the right to complain to the United Kingdom’s data-protection authority:

Information Commissioner’s Office

You may contact the Information Commissioner’s Office or submit a complaint through its official website.

You may also contact the data-protection authority responsible for your country or location where applicable.

19. Children’s Privacy

Clarv is intended for professional and business use.

Clarv is not directed to children under 16, and we do not knowingly allow children under 16 to create Clarv accounts.

If you believe that a child under 16 has provided personal information to Clarv, contact us at:

support@clarv.site

We will investigate the request and delete the information where appropriate.

People under 16 may appear in meeting content only where the person responsible for the meeting has the authority and lawful basis required to record and process that content.

20. Sensitive and Confidential Information

Meeting content may contain confidential, sensitive, or legally protected information.

You are responsible for ensuring that you have the authority and lawful basis to process information through Clarv.

Unless Inglow Ltd has expressly agreed otherwise in writing, you should not use Clarv to process information subject to specialized legal or regulatory requirements, including:

• Protected health information regulated by HIPAA.
• Full payment-card details.
• Passwords or authentication credentials.
• Government identification documents.
• Highly sensitive financial information.
• Classified government information.
• Information that you are legally prohibited from sharing with service providers.

Do not intentionally include passwords, access keys, payment-card numbers, or other authentication secrets in meetings, transcripts, notes, or AI requests.

21. Third-Party Services and Meeting Platforms

Clarv may interact with or contain links to third-party services, including:

• Google.
• Google Calendar.
• Google Meet.
• Zoom.
• Microsoft Teams.
• Other supported meeting platforms.

Your use of these services is governed by their own terms and privacy policies.

Clarv is not responsible for:

• The privacy practices of third-party services.
• The security of third-party services.
• The availability of third-party services.
• Changes made by third-party services.
• Content provided by third-party services.

Disconnecting an integration may prevent Clarv from accessing new information from that service but may not automatically delete information previously imported into Clarv.

You may delete previously imported meeting content using Clarv’s deletion controls.

22. Business Customers and Data Processing Agreements

Organizations using Clarv may request a Data Processing Agreement where required.

A Data Processing Agreement may describe:

• The relationship between the organization and Inglow Ltd.
• The subject and duration of processing.
• The nature and purpose of processing.
• The types of personal information processed.
• Categories of affected individuals.
• Confidentiality obligations.
• Security obligations.
• Subprocessor arrangements.
• Assistance with privacy requests.
• Deletion and return of information.
• International data-transfer safeguards.

Requests relating to data-processing agreements may be sent to:

support@clarv.site

23. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to:

• Clarv’s features.
• Our service providers.
• Our data-processing practices.
• Our retention practices.
• Applicable laws.
• Security requirements.
• Our business operations.

When we make material changes, we may notify users by:

• Updating the effective date.
• Displaying a notice within Clarv.
• Posting a notice on our website.
• Sending an email to registered users.

Your continued use of Clarv after an updated Privacy Policy becomes effective means that the updated policy applies to information processed after that date.

Where consent is legally required for a new processing activity, we will request it separately.

24. Contact Us

For questions, privacy requests, deletion requests, export requests, security concerns, or complaints, contact:

Inglow Ltd
167–169 Great Portland Street
5th Floor
London, W1W 5PF
United Kingdom

Product: Clarv
Website: clarv.site
Email: support@clarv.site