Legal
Terms of Service
Effective date: July 13, 2026
Welcome to Clarv.
These Terms of Service govern your access to and use of Clarv’s website, web application, meeting-recording features, artificial-intelligence features, calendar integrations, emails, and related products and services.
Together, these are referred to as the “Services.”
Clarv is operated by:
Inglow Ltd
167–169 Great Portland Street
5th Floor
London, W1W 5PF
United Kingdom
Email: support@clarv.site
Website: clarv.site
In these Terms, “Clarv,” “Inglow Ltd,” “we,” “us,” and “our” refer to Inglow Ltd.
“You” and “your” refer to the person or organization accessing or using the Services.
Please read these Terms carefully. By creating an account, clicking to accept these Terms, or otherwise using Clarv, you agree to be bound by them.
If you do not agree to these Terms, you must not access or use the Services.
1. Eligibility
You must be at least 16 years old to create or use a Clarv account.
By using Clarv, you confirm that:
- You are at least 16 years old.
- You have the legal capacity to enter into these Terms.
- You are not prohibited from using the Services under applicable law.
- The information you provide is accurate and current.
If you use Clarv on behalf of a company, organization, or other legal entity, you confirm that:
- You have authority to accept these Terms on its behalf.
- The organization agrees to be bound by these Terms.
- References to “you” include both you and that organization where applicable.
If we learn that a person under 16 has created an account, we may suspend or delete the account and its associated information.
2. The Clarv Services
Clarv is an AI-powered meeting assistant.
Depending on the features available to your account, Clarv may allow you to:
- Connect a Google account.
- Connect Google Calendar.
- View upcoming meetings.
- Schedule a recording assistant to join a meeting.
- Automatically record selected meetings.
- Record audio, video, and screen-sharing content.
- Generate meeting transcripts.
- Generate meeting summaries.
- Identify action items.
- Identify key topics and decisions.
- Create meeting notes.
- Ask questions about meeting content.
- Search across recordings and transcripts.
- Organize meetings into collections.
- Create and manage workspaces.
- Invite other users.
- Share meetings with authorized people.
- Send meeting recaps.
- Export meeting recordings and content.
- Delete individual meetings.
- Delete your account.
Features may differ depending on your account, location, device, meeting platform, and service plan.
We may add, modify, limit, or discontinue features as described in these Terms.
3. Your Account
You may need to create an account to use Clarv.
You agree to:
- Provide accurate and complete registration information.
- Keep your account information current.
- Maintain the confidentiality of your account.
- Protect access to your email account and connected accounts.
- Use reasonable security measures.
- Notify us promptly if you suspect unauthorized access.
- Accept responsibility for activity conducted through your account.
You must not:
- Share your login credentials with an unauthorized person.
- Allow another person to impersonate you.
- Create an account using false information.
- Create an account for fraudulent or unlawful purposes.
- Sell, transfer, or assign your account without our written permission.
- Attempt to access another user’s account.
You are responsible for activity performed through your account unless caused directly by a security failure for which Inglow Ltd is legally responsible.
We may require you to verify your email address or identity before granting access to certain features.
4. Google Account and Calendar Connections
Clarv may allow you to connect a Google account and Google Calendar.
When you connect Google, you authorize Clarv to access the information and permissions displayed on Google’s authorization screen.
Clarv may use this access to:
- Authenticate your account.
- Display calendar events.
- Detect supported meeting links.
- Identify meeting times.
- Identify meeting organizers and participants.
- Schedule recordings.
- Automatically record meetings according to your settings.
- Associate recordings with calendar events.
- Update meeting information within Clarv.
You are responsible for reviewing the permissions requested before connecting your Google account.
You may disconnect Google through Clarv or through your Google account settings.
Disconnecting Google may prevent calendar synchronization and automatic-recording features from working.
Disconnecting an integration does not automatically delete meetings or information already imported into Clarv. You may delete that information using Clarv’s deletion tools.
You must not connect an account that you do not own or have authority to use.
5. Meeting Recording and Participant Consent
You are solely responsible for ensuring that your use of Clarv to record or transcribe meetings is lawful.
Before recording or transcribing a meeting, you must:
- Inform all participants that recording or transcription will occur.
- Explain how the recording or transcript may be used.
- Obtain any permission or consent required by law.
- Comply with the rules of the meeting platform.
- Respect participants who do not agree to be recorded.
- Stop or avoid recording where required.
- Have a lawful basis to process participant information.
- Avoid recording confidential content without authorization.
Recording and consent laws vary between countries, states, and other jurisdictions.
Some jurisdictions require consent from every participant.
Clarv does not provide legal advice and does not determine whether your recording is lawful.
The presence of a Clarv recording assistant, recording notification, or other notice does not replace your obligation to obtain legally sufficient consent.
You must not use Clarv to secretly, deceptively, or unlawfully record another person.
You are responsible for claims, complaints, or disputes arising from your failure to obtain required consent or authorization.
6. Meeting Content
“Meeting Content” includes content recorded, uploaded, generated, stored, or processed through Clarv, including:
- Audio.
- Video.
- Screen-sharing content.
- Transcripts.
- Participant names and email addresses.
- Meeting chats.
- Notes.
- Files.
- Summaries.
- Action items.
- Decisions.
- AI questions and responses.
- Other information associated with a meeting.
You retain ownership of Meeting Content that you own before submitting it to Clarv.
You represent and warrant that:
- You own the Meeting Content; or
- You have all permissions, rights, and lawful authority needed to submit and process it through Clarv.
You must not submit Meeting Content that:
- Infringes another person’s intellectual-property rights.
- Violates privacy or data-protection laws.
- Breaches confidentiality obligations.
- Violates a court order.
- Contains material you are legally prohibited from processing.
- Was obtained through unlawful recording or surveillance.
- Contains malware or harmful code.
- Is fraudulent, abusive, threatening, or unlawful.
7. Licence to Process Your Content
You grant Inglow Ltd a limited, non-exclusive, worldwide licence to host, copy, transmit, process, display, and otherwise use your Meeting Content only as reasonably necessary to:
- Provide the Services.
- Record and store meetings.
- Generate transcripts.
- Generate summaries and action items.
- Provide AI features.
- Enable sharing and collaboration.
- Send recaps according to your settings.
- Maintain security.
- Diagnose technical problems.
- Comply with applicable law.
- Enforce these Terms.
This licence does not transfer ownership of your Meeting Content to Inglow Ltd.
The licence ends when the content is deleted, except where temporary processing or limited retention is legally or technically necessary.
You give us permission to use automated systems and third-party service providers to process your Meeting Content as described in our Privacy Policy.
8. Artificial-Intelligence Features
Clarv uses artificial intelligence to generate summaries, notes, action items, responses, and other meeting insights.
AI-generated content may:
- Be inaccurate.
- Be incomplete.
- Misidentify speakers.
- Miss important context.
- Attribute statements incorrectly.
- Generate incorrect conclusions.
- Produce misleading or inappropriate output.
You are responsible for reviewing AI-generated content before relying on, distributing, publishing, or acting upon it.
You must not treat Clarv’s AI-generated output as a substitute for qualified:
- Legal advice.
- Medical advice.
- Financial advice.
- Employment advice.
- Regulatory advice.
- Other professional advice.
You are responsible for decisions made based on AI-generated content.
Clarv does not guarantee that AI-generated content will be accurate, complete, or suitable for any particular purpose.
You must not use Clarv’s AI features to make unlawful, discriminatory, or solely automated decisions that materially affect another person.
9. AI Model Training
Inglow Ltd does not use customer Meeting Content to train Clarv’s own general-purpose foundation models.
Clarv may use third-party AI service providers, including OpenAI, to deliver AI-powered features.
Meeting Content sent to an AI provider is processed according to the provider’s applicable API or business terms and Clarv’s Privacy Policy.
Clarv may use de-identified or aggregated information that does not reasonably identify you or meeting participants to understand and improve service performance.
We will not publicly disclose private Meeting Content or use it for advertising without authorization.
10. Sharing and Workspace Access
Clarv may allow you to share meetings with other users or meeting participants.
Depending on your settings, access may be granted through:
- Workspace membership.
- A direct invitation.
- Participant email matching.
- A shared link.
- A recap email.
- Other permissions selected by the meeting owner.
You are responsible for:
- Choosing appropriate recipients.
- Reviewing permissions before sharing.
- Ensuring recipients are authorized.
- Removing access when it is no longer appropriate.
- Avoiding public sharing of confidential content.
- Ensuring that shared content complies with applicable law.
A recipient may download, copy, screenshot, or independently store content after receiving access.
Clarv cannot control what an authorized recipient does with content outside the Services.
Workspace administrators may manage:
- Members.
- Roles.
- Workspace settings.
- Access permissions.
- Shared workspace content.
Workspace membership does not necessarily give every member access to every meeting. Meeting access depends on Clarv’s current permission system and the sharing settings applied to that meeting.
11. Meeting Recap Emails
Clarv may send meeting recaps and notifications through Resend or another email provider.
Users may choose whether recaps are sent:
- Only to themselves.
- To meeting participants.
- To selected recipients.
- To no recipients.
You are responsible for selecting appropriate recipients.
You must not use Clarv’s recap functionality to:
- Send unsolicited commercial messages.
- Harass participants.
- Send deceptive messages.
- Distribute unlawful content.
- Disclose confidential information to unauthorized people.
- Circumvent email laws or platform restrictions.
Clarv may limit or disable email features if we detect spam, abuse, excessive delivery failures, or other harmful activity.
12. Exports and Downloads
Clarv may allow users to export or download:
- Audio recordings.
- Video recordings.
- Transcripts.
- Summaries.
- Notes.
- Action items.
- Other meeting information.
You are responsible for securely storing exported information.
After export, the downloaded content is outside Clarv’s control.
You must not export or download information where you lack the authority to possess, store, or distribute it.
You should export important content before deleting a meeting or account.
Deleted content may not be recoverable.
13. Acceptable Use
You may use Clarv only for lawful personal or business purposes.
You must not use the Services to:
- Violate any law or regulation.
- Record people without legally required notice or consent.
- Infringe intellectual-property rights.
- Violate privacy rights.
- Breach confidentiality obligations.
- Harass, threaten, intimidate, or exploit another person.
- Discriminate unlawfully.
- Upload malware or harmful code.
- Conduct phishing, fraud, or impersonation.
- Send spam or unsolicited bulk communications.
- Facilitate illegal surveillance.
- Stalk or monitor people unlawfully.
- Obtain passwords or security credentials.
- Interfere with another user’s account.
- Access systems without authorization.
- Bypass account, usage, or security limitations.
- Disrupt the operation of Clarv.
- Place unreasonable loads on our infrastructure.
- Use bots or automated systems to abuse the Services.
- Attempt to discover source code through reverse engineering, except where this restriction is prohibited by law.
- Copy or reproduce substantial parts of the Services.
- Resell the Services without written authorization.
- Remove copyright, trademark, or ownership notices.
- Falsely represent that Clarv endorses you.
- Use Clarv to develop unlawful weapons, malware, or harmful systems.
- Use Clarv in a manner likely to cause serious harm.
We may investigate suspected violations and cooperate with lawful investigations.
14. Sensitive Uses
Unless we expressly agree otherwise in writing, you must not use Clarv to process:
- Protected health information regulated by HIPAA.
- Full payment-card numbers.
- Account passwords.
- Authentication tokens.
- Private encryption keys.
- Classified government information.
- Information you are legally prohibited from sending to service providers.
- Information requiring specialized regulated hosting that Clarv has not agreed to provide.
Clarv is not designed as an emergency service.
You must not rely on Clarv to:
- Contact emergency services.
- Issue emergency alerts.
- Provide life-critical communications.
- Make safety-critical decisions.
- Operate medical, aviation, transport, or industrial-control systems.
15. Service Limits and Fair Use
Clarv may apply technical or usage limits to protect service availability and prevent misuse.
Limits may relate to:
- Number of recordings.
- Recording duration.
- Storage.
- Transcription volume.
- AI usage.
- Number of workspace members.
- Number of simultaneous recordings.
- Calendar synchronization.
- Email delivery.
- Export volume.
- API or integration usage.
Any applicable limits may be described:
- Within the product.
- On the pricing page.
- During account creation.
- In a separate order form.
- In another written agreement.
You must not attempt to bypass these limits.
We may temporarily restrict unusually high usage where necessary to protect Clarv, our providers, or other users.
Because Clarv is currently under development, free or early-access usage may be subject to additional limits and feature changes.
16. Third-Party Services
Clarv relies on third-party services, including:
- Vercel.
- Supabase.
- Recall.ai.
- Google.
- OpenAI.
- Resend.
- Google Analytics.
- Supported meeting platforms.
Third-party services may have their own terms, privacy policies, limitations, and availability.
Your use of Google Meet, Zoom, Microsoft Teams, Google Calendar, or any other third-party platform remains subject to that provider’s terms.
We are not responsible for:
- Third-party outages.
- Third-party account restrictions.
- Changes to third-party APIs.
- Third-party security incidents outside our reasonable control.
- A third party’s discontinuation of a feature.
- Actions taken by a meeting platform.
- Content controlled by a third party.
Clarv features may stop working if a provider changes or discontinues access to its services.
17. Clarv Intellectual Property
Clarv and its related intellectual property are owned by or licensed to Inglow Ltd.
This includes:
- The Clarv name and brand.
- Logos.
- Website design.
- Application design.
- User-interface elements.
- Source code.
- Software.
- Documentation.
- Illustrations.
- Graphics.
- Templates.
- Product features.
- Databases.
- Non-user-generated content.
- Trademarks.
- Copyrighted materials.
Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable right to access and use Clarv for its intended purpose.
This licence does not permit you to:
- Copy Clarv’s source code.
- Sell or sublicense the Services.
- Create derivative products based on our protected software.
- Remove ownership notices.
- Use our trademarks without permission.
- Represent yourself as an authorized Clarv partner.
- Use Clarv’s protected materials in a competing service without permission.
Nothing in these Terms transfers ownership of Clarv’s intellectual property to you.
18. Feedback
You may provide feedback, ideas, suggestions, or feature requests.
You agree that we may use feedback without restriction or compensation, provided that we do not publicly identify you as the source without permission.
Feedback does not include your private Meeting Content.
You are not required to provide feedback.
19. Privacy
Our collection and processing of personal information is described in our Privacy Policy.
By using Clarv, you acknowledge that you have read the Privacy Policy.
The Privacy Policy forms part of these Terms.
Where Clarv processes personal information for an organization as a processor, a separate Data Processing Agreement may apply.
20. Security
We use reasonable technical and organizational safeguards designed to protect Clarv and information processed through it.
However, no online service is completely secure.
You are responsible for:
- Securing your account.
- Maintaining control of connected accounts.
- Using a secure email account.
- Reviewing workspace membership.
- Reviewing meeting-sharing settings.
- Reporting suspected security issues promptly.
You must not publicly disclose a security vulnerability before giving us a reasonable opportunity to investigate and address it.
Security concerns may be sent to:
21. Changes to the Services
Clarv is continually being developed.
We may:
- Add new features.
- Modify existing features.
- Remove features.
- Change the user interface.
- Change integrations.
- Introduce usage limits.
- Perform maintenance.
- Suspend features temporarily.
- Discontinue part or all of the Services.
Where reasonably practical, we will try to provide advance notice of a material change that substantially reduces core paid functionality.
We may make immediate changes where necessary for:
- Security.
- Legal compliance.
- Provider requirements.
- Service stability.
- Fraud prevention.
- Emergency maintenance.
We do not guarantee that every feature will remain available permanently.
22. Service Availability
We aim to keep Clarv available and reliable, but we do not guarantee uninterrupted access.
Clarv may be unavailable because of:
- Maintenance.
- Technical failures.
- Internet outages.
- Provider outages.
- Meeting-platform changes.
- Security incidents.
- Excessive demand.
- Events outside our reasonable control.
Recordings may fail because of:
- Incorrect meeting links.
- Meeting-platform restrictions.
- Organizer settings.
- Waiting-room restrictions.
- Participant denial.
- Calendar-sync errors.
- Device or network failures.
- Third-party outages.
- Usage limits.
- Incorrect account settings.
You are responsible for independently preserving information that is important to you.
23. Free Services and Future Paid Plans
Clarv may offer free, trial, early-access, or promotional Services.
Free features may:
- Have limits.
- Change at any time.
- Be discontinued.
- Be provided without a guaranteed service level.
- Offer less storage or functionality than future paid plans.
Clarv does not currently process payments through Stripe or another payment provider.
If we introduce paid plans, we will provide applicable information before purchase, including:
- Price.
- Billing frequency.
- Included features.
- Usage limits.
- Renewal terms.
- Cancellation terms.
- Any applicable taxes.
Additional payment or subscription terms may apply to paid plans.
We will update these Terms and the Privacy Policy before or when paid services are introduced.
24. Suspension and Termination by Clarv
We may suspend, restrict, or terminate your access where we reasonably believe that:
- You violated these Terms.
- You used Clarv unlawfully.
- You failed to obtain recording consent.
- Your activity creates a security risk.
- Your activity may harm another person.
- Your account is involved in fraud.
- You attempted to bypass service limits.
- Your use creates unreasonable technical load.
- We are required to act by law.
- A third-party provider requires us to act.
- Continued access could expose Inglow Ltd to liability.
- You have abandoned or not used the account for an extended period after reasonable notice.
- We discontinue the Services.
Where appropriate and lawful, we may provide notice and an opportunity to correct the issue.
We may suspend access immediately where necessary to prevent harm, protect security, or comply with law.
25. Account Deletion and Termination by You
You may stop using Clarv at any time.
You may delete individual meetings through the available product controls.
You may delete your account through the available account settings or by contacting:
When you delete your account, content associated solely with your account will be deleted according to the Privacy Policy.
Shared workspace content may remain where another authorized owner or administrator controls that content.
You should export important information before deleting your account.
Deleted content may not be recoverable.
26. Effect of Termination
When these Terms end:
- Your right to use Clarv ends.
- You must stop accessing the Services.
- We may delete information according to our Privacy Policy.
- Outstanding obligations remain enforceable.
- Provisions intended to survive termination will remain in effect.
Provisions relating to ownership, licences already required for lawful processing, disclaimers, liability, indemnity, disputes, and general legal terms may survive termination.
27. Consumer Rights
Nothing in these Terms limits rights you may have under applicable consumer-protection law.
If you use Clarv as a consumer, you may have statutory rights relating to services and digital content.
Those rights may include requirements that paid digital services be:
- Provided with reasonable care and skill.
- Of satisfactory quality where applicable.
- Fit for a disclosed purpose where applicable.
- Consistent with their description.
Nothing in these Terms excludes or restricts any consumer right that cannot lawfully be excluded.
Where a provision of these Terms conflicts with a mandatory consumer right, the mandatory right takes priority.
28. Disclaimers
To the fullest extent permitted by law, Clarv is provided on an “as available” basis.
We do not guarantee that:
- Clarv will always be available.
- Every recording will succeed.
- Every transcript will be accurate.
- Every speaker will be identified correctly.
- AI output will be accurate.
- Meeting content will always be recoverable.
- Clarv will meet every specific business requirement.
- Third-party integrations will remain available.
- The Services will be free from all errors.
We do not exclude warranties, duties, or rights that cannot legally be excluded.
You are responsible for reviewing transcripts, summaries, decisions, and action items before relying on them.
29. Limitation of Liability
Nothing in these Terms excludes or limits liability for:
- Death or personal injury caused by negligence.
- Fraud or fraudulent misrepresentation.
- Breach of obligations that cannot legally be limited.
- Any liability that applicable law does not permit us to exclude.
Subject to the above, Inglow Ltd will not be liable for indirect or consequential losses arising from use of Clarv, including:
- Loss of profits.
- Loss of revenue.
- Loss of business opportunities.
- Loss of anticipated savings.
- Loss of goodwill.
- Loss resulting from inaccurate AI output.
- Loss caused by unauthorized sharing performed by a user.
- Loss caused by unlawful recording performed by a user.
- Loss caused by third-party services outside our reasonable control.
For business users, and to the fullest extent permitted by law, Inglow Ltd’s total aggregate liability arising from or relating to the Services will not exceed the greater of:
- The amount you paid to Clarv during the 12 months immediately before the event giving rise to the claim; or
- £100 if you used only free Services.
For consumers, this limitation applies only to the extent permitted by applicable consumer law.
Inglow Ltd is not responsible for losses that were not reasonably foreseeable when you accepted these Terms.
30. Your Responsibility to Inglow Ltd
You are responsible for losses, costs, claims, or expenses reasonably incurred by Inglow Ltd because of your:
- Unlawful recording.
- Failure to obtain legally required consent.
- Infringement of another person’s rights.
- Unauthorized submission of Meeting Content.
- Material breach of these Terms.
- Fraudulent use of the Services.
- Deliberate misuse of Clarv.
If you use Clarv on behalf of a business, you agree to indemnify Inglow Ltd against third-party claims arising directly from those actions, to the extent permitted by law.
This section does not apply to the extent that the claim resulted from Inglow Ltd’s own breach, negligence, or unlawful conduct.
31. Confidentiality
If you receive non-public information about Clarv that is clearly confidential, you must not disclose it without permission.
This does not apply to information that:
- Is already public through no breach by you.
- Was lawfully known to you without confidentiality restrictions.
- Was independently developed.
- Must be disclosed by law.
Inglow Ltd will process private Meeting Content according to the Privacy Policy and any applicable Data Processing Agreement.
32. Force Majeure
Neither party will be liable for delay or failure caused by events beyond its reasonable control.
These events may include:
- Natural disasters.
- Fire.
- Flood.
- War.
- Terrorism.
- Civil unrest.
- Labour disputes.
- Government action.
- Internet outages.
- Power failures.
- Cloud-provider outages.
- Meeting-platform failures.
- Widespread cybersecurity incidents.
This section does not excuse obligations to pay amounts already due.
33. Changes to These Terms
We may update these Terms when:
- We add or change features.
- We introduce paid plans.
- Our providers change.
- Our legal obligations change.
- We need to address security or abuse.
- Our business operations change.
We may notify you of material changes by:
- Updating the effective date.
- Posting a notice on clarv.site.
- Displaying a notice inside Clarv.
- Sending an email.
Where required by law, we will request your agreement to updated Terms.
If you do not agree to a material update, you should stop using Clarv and delete your account.
Your continued use after updated Terms take effect constitutes acceptance where permitted by law.
34. Governing Law
These Terms are governed by the laws of England and Wales.
If you use Clarv as a business, the courts of England and Wales will have exclusive jurisdiction over disputes arising from these Terms or the Services.
If you use Clarv as a consumer, you may also have the right to bring proceedings in the courts of the country or region where you live, where applicable law provides that right.
Nothing in this section removes mandatory rights provided by applicable law.
35. Resolving Disputes
Before starting formal legal proceedings, you and Inglow Ltd agree to make a reasonable attempt to resolve the dispute informally.
You may contact:
Please include:
- Your name.
- Your account email.
- A description of the issue.
- The resolution you are requesting.
This requirement does not prevent either party from seeking urgent legal relief where necessary.
36. Assignment
You may not assign or transfer your rights or obligations under these Terms without our written permission.
Inglow Ltd may assign or transfer its rights and obligations as part of:
- A corporate restructuring.
- A merger.
- An acquisition.
- A financing.
- A sale of Clarv or related assets.
Where required, we will notify you of a transfer that materially affects your rights.
37. Severability
If any provision of these Terms is found to be unlawful or unenforceable, that provision will be limited or removed only to the minimum extent necessary.
The remaining provisions will continue in effect.
38. No Waiver
If either party delays or fails to enforce a provision of these Terms, that does not waive the right to enforce it later.
A waiver is effective only when clearly given in writing.
39. Entire Agreement
These Terms, together with the Privacy Policy and any applicable written order form or Data Processing Agreement, form the entire agreement between you and Inglow Ltd regarding Clarv.
They replace previous discussions or agreements about the same subject.
If a signed written agreement between Inglow Ltd and a business customer conflicts with these Terms, the signed agreement will control to the extent of the conflict.
40. No Partnership or Agency
These Terms do not create:
- A partnership.
- A joint venture.
- An employment relationship.
- An agency relationship.
- A franchise relationship.
Neither party has authority to bind the other unless expressly agreed in writing.
41. Third-Party Rights
Except where these Terms expressly state otherwise, a person who is not a party to these Terms has no right to enforce them under the Contracts (Rights of Third Parties) Act 1999.
42. Contact
Questions, complaints, legal notices, and support requests may be sent to:
Inglow Ltd
167–169 Great Portland Street
5th Floor
London, W1W 5PF
United Kingdom
Product: Clarv
Website: clarv.site
Email: support@clarv.site